This policy tells you about how we use and protect your personal information. Capitalized terms shall have the meaning ascribed to them in the User Agreement.
You can browse our Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in the Netherlands.
We may collect and store the following personal information:
- – Email address, physical contact information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers;
- – Transactional information based on your activities on the Site (such as buying, selling, item and content you generate or that relates to your account);
- – Shipping, billing and other information you provide to purchase or ship an item;
- – Chats, dispute resolution, correspondence through our Site, and correspondence sent to us;
- – Other information from your interaction with our Site, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the Site, ad data, IP address and standard web log information;
- – Information from other companies, such as demographic and traffic data; and
- – Other supplemental information from third parties (for example, if you incur a debt to Luxury-Goods, we will generally conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law; or if the information you provide cannot be verified, we may ask you to send us additional information, such as your driver license, credit card statement, or a recent utility bill or other information confirming your address, or to answer additional questions online to help verify your information).
We don’t sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. If you don’t wish to receive marketing communications from us, simply indicate your preference once you become a member of Luxury-Goods (or similar account status page) or by following the directions provided in an email or from a link on the advertisement.
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:
- – Provide the services and customer support you request;
- – Resolve disputes, collect fees, and troubleshoot problems;
- – Prevent potentially prohibited or illegal activities, and enforce our User Agreement;
- – Customize, measure and improve our services, content and advertising;
- – Tell you about targeted marketing, service updates, and promotional offers based on your communication preferences; and
- – Compare information for accuracy, and verify it with third parties.
5. Our Disclosure of Your Information
We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone’s rights, property, or safety.
We may also share your personal information with:
- – Members of our corporate family to help detect and prevent potentially illegal acts and provide joint content and services (for example, registration, transactions and customer support). Our corporate affiliates will send marketing communications only to users who request these services.
- – Service providers under contract who help with our business operations (such as fraud investigations, bill collection, affiliate and rewards programs and co-branded credit cards).
- – Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
- – Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, we will disclose information relevant to the investigation, such as name, city, state, zip code, telephone number, email address, User ID history, IP address, fraud complaints, and buying and listing history.
- – Other entities under confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, we will disclose name, street address, city, state, zip code, country, phone number, email address and company name.
Without limiting the above, in an effort to respect your privacy and our ability to keep the Site free from bad actors, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.
6. Activity Associated with User IDs
Your User ID is displayed throughout Luxury-Goods and is therefore available to the public. All of your activity on our Site is traceable to your User ID. Other people can see items that you have purchased in the past, items for sale, storefronts, feedback, ratings and associated comments, and so on. Notices are sent to other members regarding suspicious activity and policy violations on our Site and refer to User IDs and specific items. Therefore, if you associate your name with your User ID, the people to whom you have revealed your name will be able to personally identify your Luxury-Goods activities.
7. Using Information from Luxury-Goods
Luxury-Goods enables you to share personal and financial information to complete transactions. We encourage you to disclose your privacy practices and respect the privacy of other users. We cannot guarantee the privacy or security of your information and therefore we encourage you to evaluate the privacy and security policies of your trading partner before entering into a transaction and choosing to share your information. To help protect your privacy, we allow only limited access to other users’ contact, shipping and financial information to facilitate your transactions. When users are involved in a transaction, they may have access to each other’s name, User ID, email address and other contact and shipping information. In all cases, you must give other users a chance to remove themselves from your database and a chance to review what information you have collected about them.
You agree to use user information only for:
- – Luxury-Goods transaction-related purposes that are not unsolicited commercial messages;
- – Using services offered through Luxury-Goods (e.g. escrow, insurance, shipping and fraud complaints), or
- – Other purposes that a user expressly chooses.
We use “cookies” (small files placed on your hard drive) on certain of our pages to help analyze our web page flow; customize our services, content and advertising; measure promotional effectiveness, and promote trust and safety.
A few important things you should know about cookies are that:
- – Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session.
- – You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of some of our Site or services.
- – You may encounter cookies from third parties on certain pages of the Site that we do not control. (For example, if you view a web page created by another user, there may be a cookie placed by that web page.)
9. No Spam, Spyware or Spoofing
We and our users do not tolerate spam. Make sure to set your Luxury-Goods notification preferences so we communicate to you as you prefer. You are not licensed to add other Luxury-Goods users, even a user who has purchased an item from you, to your mailing list (email or physical mail) without their express consent. To report Luxury-Goods-related spam or spoof emails to Luxury-Goods, please forward the email to firstname.lastname@example.org. You may not use our communication tools to send spam or otherwise send content that would violate our User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content, but we do not permanently store messages sent through these tools.
10. Account Protection
Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your Luxury-Goods password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Luxury-Goods and change your password.
11. Accessing, Reviewing and Changing Your Personal Information
You can see, review and change most of your personal information by signing on to Luxury-Goods. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Once you make a public posting, you may not be able to change or remove it. Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our User Agreement, and take other actions otherwise permitted by law.
Your information is stored on our servers located in the Netherlands. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.
13. Third Parties